Intuit Reviews

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General rating

2.8/5.0

Of the 33 reviewers, 15 (45.45%) recommend this store.

Customer reviews

5

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16

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What a Shambles!

Quickbooks has forced all it's users to migrate online, but their online help is appaulling. I have just spent nearly 6 hours (!) on 3 phonecalls to 3 seperate agents today and not one of them was sure of how to help me. Each one had clearly only trained recently on the system and all of them were reading from the same online manuals that I had access to. In the end I have fudged my conversion because I cannot spend any more time on this. I am furious. What a mess.

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0

Bradley177

Reviewed on: Jun 30, 2023

End Support of a product & say good bye to years worth of accounts

absolute joke of a company, you end support for desktop, lock us out of our accounts system, don't provide any way of moving data from desktop to online other than via a 3rd party company that will only move over 2yrs worth of data for free £75 for any extra years !!! the data that does get moved is missing so many items, you offer a read only tool that doesn't even let you export files or print them, complete joke of a company, to make it worse the QuickBooks online is so basic and limited. Goodbye QuickBooks I will never use you again and will make sure I advise anyone else thinking of using QuickBooks not too

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0

Garza

Reviewed on: Jun 30, 2023

Enrico was very knowledgable and…

Enrico was very knowledgable and patient. He sorted out our queries and we are a little more confident in using QB's online.

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0

Tonya.Fleming

Reviewed on: Jun 29, 2023

Recommends this store!

HMRC vat problem

This was my second call to resolve an issue and I was directed straight to the screens I needed to complete with the agent talking me through until the work was completed.

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Hailey.Carlson

Reviewed on: Jun 29, 2023

Recommends this store!

Danger when migrating

Danger!!! you are forced off Desktop onto Online only to find that all attachments in Desktop do not come over and you cannot access through the old Desktop application. Audit is impossible, hope HMRC do not come knocking. 90% lost audit trail. The fix Intuit suggest in their response means I load all 8000 attachments onto my desktop and manually add them to QBO - really the best solution ??? Or search through 8000 docs to find the one I need.

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0

Ted.Ramos

Reviewed on: Jun 29, 2023

Next steps after QB Converison

Sally was really helpful & pleasant to speak with on my call with the next steps after QB conversion. She answered all of my questions patiently & talked me through each step. She was a great help with what I saw as a daunting task, she made it seem really simple.

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0

Fernandez

Reviewed on: Jun 29, 2023

Recommends this store!

Amazing patience form Ashwini

Amazing patience form Ashwini. Very determined to solve my issues and stay with me for the time it took for the laptop to resolve the issue- Amazing help!

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0

Bruce168

Reviewed on: Jun 29, 2023

Recommends this store!

Such knowledgeable and patient customer service

Moving my books to Quickbooks online was daunting and I had a couple of hiccoughs, but when I called Customer Care today and spoke to Adrianna she knew exactly how to solve my problem and quickly had everything on track. She really knew the ins and outs of the process and sent me all the links of everything we had looked at. I'm surprised to say I'm actually quite excited about using the new online version now as she showed me around really well and explained everything without blinding me with details. Thank you so much!

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0

Edna662

Reviewed on: Jun 29, 2023

Recommends this store!

quickbooks online-be careful, migration from desktop is rubbish

Well, to start, I have been a Quickbooks user almost since the start in the early 1990s. The various desktop versions have been brilliant with good backup. Now trying to migrate my books to the Online version has proved to be a nigthmare of the biggest order. Information lost in the migration, my long list of products/services on my item list disappeared and I have just been told by the "help" team that I will have to enter them all individually. hours spent by myself and my bookkeeper (costing me serious money) completely ignored certainly not to be compensated for. Online system is COMPLETELY different despite all the sales assurances.

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0

Schmidt

Reviewed on: Jun 29, 2023

Quickbooks desktop to online version

I have been using quickbooks desktop over 10 years, for my manufacturing business. I recently migrated to online version, had some some problem with the move, the quickbooks support team was brilliant and assisted me and got me up and running, well impressed. Mariah was very helpful and very proffesional.

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0

Terry250

Reviewed on: Jun 28, 2023

Recommends this store!

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